The fine print.

Short, plain and the same for everyone.

Drop-off and pickup

Drop-off and pickup windows are in your confirmation email. Work left more than 14 days after pickup opens may be boxed and moved to storage.

Bring work on a board or in a box. We unload it and check it against the firing guidelines with you.

Changes and cancellations

Change or cancel a community booking up to 72 hours before drop-off at no charge.

Full kiln rentals can move once at no charge with 48 hours’ notice. Later cancellations pay half the firing price, since the slot is held for you.

Damage fees

If your work damages the kiln, its shelves or someone else’s pieces, the matching fee applies. We photograph damage before cleanup and send it to you.

Glaze drip cleanup$25

Bisque explosion cleanup, per piece$25

Shelf replacement$60

Kiln brick repair$200

Element replacement$350

Liability

Ceramics can crack, warp or explode in any firing. We fire carefully, but we can’t be responsible for losses caused by the clay body, glaze, construction or moisture in the work.

Our liability is limited to a refund of the firing fee for the affected work.

Payment

Payment is due at drop-off by e-transfer, card or cash. All prices are in Canadian dollars, before HST.